Answers to frequently asked questions
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Answers to frequently asked questions



What is the return policy?
Customers can return or exchange an item for a shipment fee, which is around $20-$25 depending on the location. However, there is no need to worry that clothes will not fit you and you will have to pay for a return. Our team contacts every single customer after an order has been placed to to discuss and confirm the size so that there are no return on this basis. All of our pyjamas are sewn based on the individual parameters to ensure a perfect fit. Moreover, our homewear sets are designed in such a way that it is almost impossible for them not to fit (shorts have an elastic band, while shirts are designed to be oversized for maximum comfort). So there is nothing to worry about. Oriole's team is trying to make the whole process as smooth as possible for customers.
When will I receive my item?
Oriole's dresses, tops and home wear costumes are of standard sizes: S, M and L and sewn based on already existing measurements. However Oriole creates products on demand, meaning that it will take around 5 - 7 days to create a completely new piece of clothing after an order has been placed. When the product is ready we will send pictures and a video of the piece to the client for approval. After it has been approved, Oriole's team packs and ships the product straight away. Oriole's seamstresses operate from Belarus, meaning that it will take around 10-14 days for the package to arrive due to international shipment. But trust us, Oriole's products are worth the wait!

When a pyjamas set is ordered, it takes approximately the same period of time to receive it on a client's end. Oriole's pyjamas are sewn based on the individual measurements and the sewing process takes up to a week after our team has been provided the measurement details. Once the pyjamas set is ready and shipped, it takes around 10-14 days to reach the client.
Can I return/exchange items?
You can return the product or exchange it for a fee. We are happy to replace the product in case it has been damaged during shipment (then a fee will not apply).

Note: Unfortunately, we do not offer a refund or return if you are not happy with the size. All of Oriole pyjamas are sewn based on customer's individual measurements and, hence, it should fit perfectly. In case the provided measurement details are incorrect, we cannot take the item back. However, if the item has been damaged due to shipment, we are happy to send you a new one. Regarding home wear, dresses and tops, our team will have a chat with you and will help you choose a perfect size before payment is made.

What size should I order?
We value all of our customers and would like to give you personalised advice in case you are not sure about the right size. Please text/DM us on Imstagram or Whatsapp (+447479033650) and our team will be happy to help.
Can I cancel/change my order?
Customers can add extra items to an existing order, but unfortunately cannot cancel or fully change the order after it has been placed. We understand that every situation is unique, so please do not hesitate to contact Oriole's team and ask for more details.
How is the product made?
We do not use any machinery to sew our products, every single piece is handmade by one of our seamstresses. It is very important for our team that our clients get the best products possible, that is why we pay a lot of attention to every single detail. Every piece of Oriole's clothing is made with lots of love. This approach allows us to sew pyjamas based on individual measurements and stand out from the majory of other companies. Moreover, we only use natural, soft and breathable materials so you always feel the comfiest and the trendiest.
Do you provide a gift packaging?
All of our products arrive in gift packaging. Oriole's team loves creating a small celebration for every single customer. Oriole's pieces are unique and we want you to feel it at first glance. The packaging is simple and sophisticated but still very impressive, just like clothes from Oriole.
We Provide Value
We work hard every day to make lives of our clients better and happier
High Quality
We are using only high-quality materials and all of our clothes are made with attention to every single detail. Oriole's seamstresses spend at least 12 hours to create just one piece of clothing. We love what we do and it is clearly seen through the products that our clients receive.
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Good Support
Our managers are always happy to answer your questions. We care about our clients' happiness and convinience.
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Individual Approach
Oriole stands among those companies who offer their clients more personalised clothing. If you buy pyjamas from Oriole, our team will ask you for more detailed measurements so our seamstresses can sew a pyjama set which will fit your figure.
Note: All other types of clothing are offered in standard sizes.
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Something is not clear? Don't hesitate to contact us:
Follow the link to get in touch: https://mssg.me/oriolecollection-contact-us
Instagram: oriolecollection_UK

Email: ukoriole@gmail.com
WhatsApp: +447479033650
Telegram: +48796591209
Minsk, Belarus
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